How To Begin
See a doctor and receive a referral
- Physical Therapy must be completed under a doctor’s supervision. We cannot schedule you for an initial evaluation until you have seen a doctor and received referral.
- Doctors can FAX referrals directly to us. FAX: (830) 538-3346
Schedule an Initial Evaluation
- Call us at (830) 538-3344 when you have received a referral and are ready for an appointment
- It is usually 1-1 ½ weeks between scheduling and your initial evaluation appointment due to limited appointments
- We will call you one day before your initial evaluation to confirm the appointment and address any insurance questions, co-pays, or co-insurances
Before & During Your Initial Evaluation
- We encourage you to print out the paperwork HERE or receive a copy of the paperwork from our office to complete before your appointment
- We can make a copy of medication lists if need be.
- For Medicare and some United Healthcare plans, we will have an additional form to fill out when you arrive.
- Watch the following videos to prepare for your physical therapy.
- Arrive on Time
- If you have completed your paperwork already, arrive just 5 minutes before your appointment.
- If you have not completed the paperwork, please arrive 10 minutes before your appointment.
- Wear comfortable clothing to the appointment so that your condition can be properly accessed
- Shorts for knee/hip
- Sleeveless shirt for shoulders
- The Initial Evaluation will last 1 ½ -2 hours
- The Physical Therapist will assess your condition, treat you, create a rehabilitation plan, and show you exercises and stretches to begin the healing process
Regular Appointments
- After your initial evaluation, you will attend physical therapy usually 2 or 3 times a week. These sessions usually last:
- 1 ½ – 2 hours for upper extremities and back injuries
- 2-2 ½ for lower extremities
- Scheduling these appointments is done on a more flexible basis. We take appointments for these on the following days:
- Monday 7:00AM-5:00PM
- Tuesday 7:00AM-10:00am
- Wednesday 7:00AM-5:00PM
- Thursday 7:00AM-3:00PM
- Friday 7:00AM-10:30AM
- You will be Re-Evaluated every 8-12 visits, depending on your program to reassess your progress and determine if you will continue with therapy or discharge
Billing & Payment Options
- Insurance
- We will begin billing your insurance after your first appointment. On average, it takes 2-3 weeks to receive claims back. They will be applied to your account, and then a bill will be sent out at the end of each month for the remaining balance.
- Co-Pays
- We prefer to take copayments once a week, for all the visits that week. We can work with you to take them depending on your financial situation
- Co-Insurance
- We usually do not know what this will amount to until after we begin to receive claims back. However, we will usually take $30-$50 a visit to begin covering this.
- Private Pay
- We prefer to take these payments once a week, for all the visits that week. Depending on your financial situation, we can work with you to create the best option.
**Bill statements for all cases are sent out monthly until paid, and can be paid in person or by mail**