See a doctor and receive a referral

• Physical Therapy must be completed under a doctor’s supervision. We cannot schedule you for an initial evaluation until you have seen a doctor and received referral.
• Doctors can FAX referrals directly to us.  FAX: (830) 538-3346

Schedule an Initial Evaluation

• Call us at (830) 538-3344 when you have received a referral and are ready for an appointment
  • It is usually 1-1 ½ weeks between scheduling and your initial evaluation appointment due to limited appointments

• We will call you one day before your initial evaluation to confirm the appointment and address any insurance questions, co-pays, or co-insurances

Before & During Your Initial Evaluation

• We encourage you to print out the paperwork HERE or receive a copy of the paperwork from our office to complete before your appointment
  • We can make a copy of medication lists if need be.
  • For Medicare and some United Healthcare plans, we will have an additional form to fill out when you arrive.
• Watch the following videos to prepare for your physical therapy.

• Arrive on Time
  • If you have completed your paperwork already, arrive just 5 minutes before your appointment.
  • If you have not completed the paperwork, please arrive 10 minutes before your appointment.
• Wear comfortable clothing to the appointment so that your condition can be properly accessed
  • Shorts for knee/hip
  • Sleeveless shirt for shoulders
• The Initial Evaluation will last 1 ½ -2 hours
  • The Physical Therapist will assess your condition, treat you, create a rehabilitation plan, and show you exercises and stretches to begin the healing process

Regular Appointments

• After your initial evaluation, you will attend physical therapy usually 2 or 3 times a week. These sessions usually last:
  • 1 ½ – 2 hours for upper extremities and back injuries
  • 2-2 ½ for lower extremities

• Scheduling these appointments is done on a more flexible basis. We take appointments for these on the following days:
  • Monday 8:00AM-5:00PM
  • Tuesday 8:00AM-10:00am
  • Wednesday 8:00AM-5:00PM
  • Thursday 8:00AM-3:00PM
  • Friday 8:00AM-10:30AM

• You will be Re-Evaluated every 8-12 visits, depending on your program to reassess your progress and determine if you will continue with therapy or discharge

Billing & Payment Options

• Insurance
  • We will begin billing your insurance after your first appointment. On average, it takes 2-3 weeks to receive claims back. They will be applied to your account, and then a bill will be sent out at the end of each month for the remaining balance.
  • Co-Pays
    • We prefer to take copayments once a week, for all the visits that week. We can work with you to take them depending on your financial situation
  • Co-Insurance
    • We usually do not know what this will amount to until after we begin to receive claims back. However, we will usually take $30-$50 a visit to begin covering this.

• Private Pay
  • We prefer to take these payments once a week, for all the visits that week. Depending on your financial situation, we can work with you to create the best option.

**Bill statements for all cases are sent out monthly until paid, and can be paid in person or by mail**

2309 HWY 90 W  •  Castroville, TX 78009  •  Phone  (830) 538-3344  •  Fax (830) 538-3346